Catholic Mutual Group (CMG), established in 1889, is the leading provider of property, liability, and employee benefit coverage and related services for the Catholic Church throughout the United States and Canada. We are seeking a detail-oriented and service-focused insurance professional to join our Claims Department as a Claims Representative.
Position Overview The Claims Representative is responsible for managing insurance claims from initiation to resolution. This position verifies coverage, adjusts claims directly or assigns claims to independent adjusters, authorizes payments or denials, and ensures timely, accurate communication with insureds, claimants, and adjusters.
Key Responsibilities • Receive claim assignments from insureds and verify applicable coverage. • Adjust claims directly or assign claims to independent adjusters. • Instruct independent adjusters on handling procedures, review adjuster reports, and authorize settlements. • Process claim payments and ensure claim files contain adequate documentation to support payment decisions. • Review insureds' claims history and advise on risk and coverage concerns. • Communicate with clients, claimants, and adjusters verbally and in writing throughout the claims process. • Follow all procedures and guidelines outlined in the Claims Manual. • Maintain detailed and accurate claim documentation. • Handle emergency calls during non-business hours as required. • Contribute to the efficient operation of the Claims Department by working collaboratively with other departments. • Perform other duties as assigned.
Qualifications • Bachelor's degree or equivalent work experience in property and/or casualty adjusting. • Strong verbal and written communication skills; extensive telephone contact required. • Detail-oriented with strong organizational and documentation skills. • Ability to manage multiple claims and priorities simultaneously. • Proficiency in Microsoft Office Suite. • Ability to work independently while following established procedures and guidelines.
Benefits • Competitive salary • Paid holidays, vacation, and sick leave • 403(b) retirement plan with company match • Paid life and AD&D insurance and long-term disability coverage • Paid job-related continuing education • Comprehensive medical, dental, and vision insurance • 36-hour work week with Friday afternoons off • Hybrid work schedule and flexible hours available after initial training • Relaxed business casual dress code • Free onsite parking
Catholic Mutual Group is an equal opportunity employer.
