SVdP Thrift Store Manager

The Store Manager manages the activities required to accomplish the store's goals and sales objectives,
operate within budget and follow loss prevention and merchandising guidelines. The Store Manager also leads, directs and motivates the SVdP employees and volunteers to work together to provide excellent customer service for the achievement of the SVdP mission.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Store Business and SVdP Organizational Responsibilities:
• Assists with implementation of business strategies to maximize opportunities to generate additional store sales and volume and eliminate inventory shortage

Financial Responsibilities:
• Monitors daily store sales, analyzes business reports to identify inventory problems and reports any areas of concern to Director of Stores
• Completes operation assessments to protect company assets
• Processes payroll and payroll adjustments accurately and timely
• Assists with forecasting and planning of store's budget and monitors the store's operating budgets
• Implements price changes

Store Management Responsibilities:
• Assists with implementation of marketing and merchandising strategies for increasing sales and donations
• Ensures compliance with Loss Prevention practices
• Ensures compliance with Organizational Safety practices
• Implements product transfers
• Utilizes fully donated merchandise for best revenue return and maximized dollars for SVdP through sales or recycling
• Controls workflow through successful planning and delegation, as directing merchandising presentation, restocking and recovery to maximize productivity
• Oversees and maintains store's organization and appearance through visual merchandising and product placement, and cleanliness
• Completes purchase orders for store supplies

Staff Management:
• Hires, trains and evaluates store employees for optimum operation of a profitable, service oriented thrift store in accordance with all governmental regulations and policies established by Board
• Counsels, coaches and disciplines staff by following the SVdP policy for Performance Improvement for poor job performance and failure to comply with policies and communicates immediately reporting of violations to Director of HR, especially before termination of an employee
• Maintains a computer "volunteer base program" to draw upon those resources to achieve daily, weekly, monthly and yearly SVdP objectives and goals for processing donated items, stocking, rotating merchandise, cleaning, etc.
• Actively recruits employees and volunteers through external activities
• Role model and driving force setting standards for customer service for employees and volunteers on customer interactions consistent with SVdP values

Organization Mission and Policies:
• Supports and demonstrates excellent customer assistance by following the SVdP Customer Service Motto to "Serve our Valuable Customers with Distinction and Purpose" which defines "our valuable customers" as both internal and external; i.e. co-workers, neighbors, donators, vendors, organizational contacts and thrift store consumers.

CORE VALUES AND COMPETENCIES
The following values and competencies are required expectations for an individual to perform this job successfully.

• Vision - The ability to visualize and articulate a future for the organization and to consider this view in decision-making.
o Understands and articulates the vision for the Society
o Communicates the vision and strategy to employees, the board, volunteers, customers
o Maintains a focus on the vision while balancing day-to-day operations
• Business Acumen - The capacity to critically identify, analyze and use performance indicators that directly and indirectly affect the sustainability of the Society.
o Identifies and manages against key performance indicators
o Understands and considers the financial dynamics of the Society and the industry in making decisions
o Weights the costs and benefits of decisions and adjusts appropriately
o Balances short term costs with long term viability
• Leadership - The ability to positively impact others generating commitment and high performance.
o Consistently demonstrates servant leadership and lives the Society values
o Inspires others to make a difference and contribute
o Creates an atmosphere of teamwork and collaboration: listens, fosters dialogue and facilitates joint problem solving
o Recognizes and respects individual differences, treating others with fairness, courtesy and good faith
o Admits mistakes, accepts feedback, demonstrates the capacity to work as part of a team
o Understands the impact of his/her own style and adjusts appropriately
• Communication - The ability to skillfully use interpersonal influence and create relationships characterized by dignity and respect.
o Keeps self and others informed and up-to-date on projects, customers, volunteers, Board decisions and state of the Society
o Skillfully manages conflict, demonstrating and encouraging open, honest and respectful communication and seeking the common good
o Understands and empathizes with others
o Communicates with and responds to customers, volunteers, fellow workers, and other in a professional, timely, helpful and courteous manner
• Results Orientation - The ability to prioritize and focus on getting things done efficiently, effectively and in a timely way.
o Sets challenging and realistic goals for self and others
o Prioritizes work to focus on the most important items
o Pitches in to help others get things done
o Demonstrates responsibility and accountability for achieving goals and results
o Supports others in achieving results and shares responsibility and accountability
o Adheres to SVdP Handbook policy regarding attendance, punctuality and time-off requests
• Continuous Improvement - The drive to ensure personal and organizational competitiveness through continuously improving.
o Stays up-to-date on advances in the industry in order to improve Society operations
o Shares expertise and knowledge to support the growth and development of others and enabling them to grow and improve in performance
o Consistently applies knowledge and expertise to ensure high standards of performance
o Seeks and takes advantage of opportunities to increase knowledge and expertise of self and others

EDUCATION, CERTIFICATIONS AND EXPERIENCE
• Bachelor's degree (B.A.) preferred
• Seven (7) years' experience and/or training that included retail management; SVdP experience preferred
• Maintain a valid driver's license and able to work a flexible schedule, including nights and weekends, as needed

SKILLS AND ABILITIES REQUIREMENTS
• Knowledge of:
o MS Office (Word, Excel, Outlook)
o Retail and merchandising management (Intermediate level)
o Mathematics and reading comprehension (Intermediate level)
o Quickbooks POS, preferred
o Paylocity HRIS, preferred
• Skills and Abilities:
o Communicate well, orally and in writing
o Inspire and lead others toward a common vision and purpose
o Consistently drive high levels of operational excellence
o Encourage store team to exceed customer service and mission standards
o Train others, understanding different learning styles and address in training delivery
o Analyze all aspects of the business (e.g., P&L, Employee performance, customer behavior)
o Time management
o Coaching and developing store employees to optimize performance and provide succession
o Efficient and effective decision-making
o Customer service and conflict resolution
o Driving same store sales
o Actively looking for ways to reduce costs