Key Account Manager

Area or department: Accounts

The position reports to: CEO, COO

About the position: The Key Account Manager will drive strategic relationships with our clients, ensuring consistent delivery of value, performance, and long-term partnership growth. This role serves as the central link between our clients and internal teams, guaranteeing that every initiative meets business objectives.

The ideal candidate combines sharp commercial acumen with a consultative approach, managing accounts, identifying new growth opportunities, and working closely with operations, marketing, and creative teams to ensure all deliverables are aligned with client expectations and executed to the highest standard.

Responsibilities:

Client Relationship & Strategy
- Serve as the primary point of contact between key clients and internal teams, leading with full autonomy and commitment.
- Build a deep understanding of each key client's needs, challenges, and strategic priorities with a strong focus on relationship management, solution development, and proactive communication.
- Prepare and present detailed reports on account performance, goals, forecasts, and strategic recommendations.

Project Management & Internal Leadership
- Ensure that processes and deliverables are completed on time, within budget, and with the highest quality.
- Ensure rigorous quality control across all deliverables and maintain high standards across project outputs.
- Keep our clients happy by helping them improve the quality and depth of their communication and their organization.
- Enable new good causes organizations in Italy and the Vatican to access and benefit from the agency's services.
- Manage digital, creative and PR, international, multi-language, and multi-platform communication projects, ensuring seamless execution across all stages.
- Develop new strategic communication initiatives aligned with client objectives and new emerging opportunities.
- Lead high-performance teams, fostering collaboration, accountability, and outstanding delivery.

Candidate profile:

Location: USA (Preferably in the Central or Eastern time zone). Ideally: Washington DC.

Dedication: Full-time.

Experience/skills:

- 3 years of experience in Key Account Management, Client Services, or Strategic Communications roles, preferably in digital or multinational environments.
- Solid background in institutional communication, media, and public relations, creative or digital marketing.
- Exceptional communication and organisational skills.
- This role is for a quality-freak, hands-on problem solver with an eye for detail. A perfectionist who is driven by perseverance in the little things -because love and care are acts of heroism
- Brutal honesty, transparency, and hard work.

Education:
- Bachelor's degree in Journalism, Marketing, Advertising, Digital Media, Strategic Communication, Business Administration, or related fields.

Languages:
- American English.
- Spanish and Italian will be well-valued.

About the work environment:
- Challenging high-performance team.
- Exceptional work environment.
- A scaling company with operations in the Americas and Europe.

Application: If you want to apply, please fill out this application form: https://docs.google.com/forms/d/1UHVpFUFuxAaKLddT3y6MWfSghZFuoLWhHGG4k2WJyWg/edit

About La Machi - Communication for Good Causes

La Machi Communications for Good Causes is an award-winning communications boutique firm for purpose-driven organizations. As a human-friendly agency, we provide our clients with high-level full communication services, including innovative Digital Marketing, Strategic Communications Consulting and PR, and stunning Creativity and Design. Our mission is to help Nonprofits, Religious Institutions, and Companies communicate better by expressing the appeal of human and transcendent values.

We are driven by the desire to serve responsible companies, NGOs, and religious institutions and to bring their message to the world at the highest professional level.

As part of our professional network, we have received the B Corporation certification, which encompasses companies with high social and environmental performance standards, accountability, and transparency. We are also affiliated with the Catholic Media Association, the Argentinean American Chamber of Commerce, Barcelona + Sustainable, and the Argentine-Spanish Association of Entrepreneurs, Managers, and Businesspeople, among other professional associations.

We have received several awards for our international campaigns, and our projects have earned the attention of the press in many countries (La Vanguardia, The Washington Post, BBC, CNN, El Pais, La Nacion, Clarin, Infobae), among others.

La Machi is organized in Spain, Argentina, and the USA. It has offices in Barcelona (HQ), Buenos Aires (Creative Hub), and Rome. Learn more through our corporate presentation.