Carlos Ramon Miro

PROFESSIONAL EXPERIENCE

Jabil – Global Manufacturing & Risk Intelligence

Communications Manager, Lead (April 2025 – November 2025); Lead, Market Intelligence Communications (October 2023 – April 2025)

Develop consumer-focused communication strategies for a global risk intelligence platform, collaborating with clients in the medical equipment sector (e.g., robotic surgery, diagnostics) to craft narratives that enhance user experience and align with consumer healthcare needs.
Act as chief storyteller for market intelligence, creating customer-centric content across digital platforms, webinars, and executive briefings to drive engagement among global subscribers in Energy, Cloud, tech, and medical device sectors, supporting innovations like AI-powered diagnostics.
Partner with customers, sales, and marketing teams to translate complex supply chain risk data into actionable messaging, improving client satisfaction and supporting business continuity for healthcare manufacturers addressing chronic disease management.
Lead integrated marketing campaigns, engaging clients through tailored reports, thought leadership, and digital channels, boosting subscriber interaction by aligning with consumer priorities like ESG, regulatory compliance, and healthcare trends.
Collaborate with senior leaders to align messaging with Jabil’s objectives, using data-driven insights to enhance customer and associate experiences in a fast-paced, matrixed organization.
Mitsubishi UFJ Financial Group (MUFG) – Global Banking

Director, Communications and Awareness (August 2018 – July 2023); Manager, Cybersecurity Awareness (September 2014 – August 2018)

Directed global internal and consumer-facing communications for cybersecurity awareness, reaching 350,000+ employees and 800,000+ retail banking customers across 90+ entities in the Americas, EMEA, and APAC, using mobile alerts, digital signage, posters, and ATM screen messaging to engage remote workers in retail branches.
Served as chief storyteller for enterprise-wide training programs, developing compelling campaigns with virtual and in-person webinars, digital screens, posters, and targeted ATM screen messages across U.S. branches, increasing voluntary participation from 2% to over 50% and fostering associate engagement.
Provide empathetic, servant-based leadership that empowers team members to feel valued, supported, and inspired in their work. Foster a collaborative and inclusive environment where individual contributions are recognized, professional growth is encouraged, and the team remains aligned with the organization’s mission and values.
Engaged senior leaders and cross-functional teams to craft strategic messaging for retail banking clients, advising on executive communications and managing crisis responses to enhance consumer trust in a fast-paced environment.
Designed large-scale awareness programs for retail and corporate clients, delivering tailored content via digital and traditional channels to drive consumer engagement and align with organizational goals.
Leveraged mobile alerts, digital signage, and ATM screens to deliver critical updates to frontline staff in retail locations, ensuring accessibility and relevance for remote workers, enhancing their experience and compliance with cybersecurity protocols.
Earned MUFG’s “Americas’ Culture of Excellence” award for leadership in driving employee engagement and cultural transformation through impactful, multi-channel communications.
PricewaterhouseCoopers (PwC) | Public Sector Practice

Communications Manager | April 2010 – August 2014

(Client: Veterans Health Administration)

·         Led communications for multimillion-dollar IT initiatives at the VA, developing audience-specific messaging for senior executives and stakeholders to enhance consumer and associate experiences in a mission-driven healthcare context.

Directed executive communications for firm leaders, securing top-tier media coverage and growing social media engagement by 75-100% through strategic storytelling and digital campaigns.
Managed integrated communications programs, leveraging intranet, enterprise social networks, and web content to support internal and external stakeholder needs in a complex federal environment.
Ray Group, International – Private Consulting Group (Acquired by PwC)

Sr. Communications Consultant | April 2006 – April 2010

(Client: Office of Information and Technology (OI&T), U.S. Department of Veterans Affairs)

Led executive communications for OI&T’s Product Development division, providing strategic messaging to senior leaders to support IT modernization and stakeholder engagement in a healthcare-focused federal agency.
Developed enterprise-wide digital strategies, launching blogs, wikis, and internal social platforms to enhance transparency, collaboration, and associate experiences across the organization.
Managed crisis communications, preparing leadership for Congressional inquiries and public testimony, aligning narratives with the VA’s mission of compassionate care for veterans.
ASHRAE – Nonprofit, Standards-Setting Engineering Organization

Director of Government Affairs | June 2000 – August 2006

Provided strategic leadership for a global outreach and research development program within a professional association representing over 55,000 engineers worldwide, supporting initiatives that advance the public good through technology and innovation.
Partnered closely with Members of Congress and their staff to promote informed policy decisions on key issues impacting community well-being, including healthcare, energy efficiency, and environmental stewardship.
Established and led a global government relations framework, forming cross-functional issue teams to address pressing global challenges such as climate change, indoor air quality, and sustainable technologies.
Oversaw the organization’s grants and proposal development activities with a focus on mission alignment and impact. Responsibilities included evaluating funding opportunities, guiding proposal strategy, managing collaborative teams, and ensuring high-quality technical writing and compliance to advance research and service initiatives.
Guided the team with a people-first approach, creating an inclusive, supportive environment that encourages collaboration, personal growth, and alignment with the organization’s values.