Cross Catholic Outreach is a Catholic ministry with an ecumenical staff of Catholic, Protestant, and Eastern Orthodox believers working in unity to provide food, water, housing, education, orphan support, medical care, micro-enterprise, and disaster relief and the love of our Lord Jesus Christ to the poorest of the poor in more than 30 countries around the world. We believe strongly in unifying Christians in this mission of mercy, and we believe that creating a welcoming work environment for all Christian faiths is essential to achieving our ministry goals.

Position Title: Parish Services Manager
Position Location: Remote
Reports to: Director of Business Development & Acquisition

Position Summary:
The Parish Services Manager oversees the productivity and performance of the Parish Services team, ensuring the consistent achievement of speaking opportunity goals across 149 dioceses and approximately 12,000-14,000 parishes. This position provides strategic oversight of diocesan portfolio management, coordinator development, and full inventory control to support the successful execution of parish engagements. The Manager ensures that all systems, processes, and team workflows are optimized to meet organizational goals in alignment with Cross Catholic Outreach's mission.

Educational or Certification Requirements:
• Associate or bachelor's degree preferred, or equivalent experience in fundraising and sales

Experience Requirements:
• Minimum of 2 years of experience in sales, fundraising, or call center management.
• Management experience required
• Strong technical proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and database systems.

Knowledge, Skills, & Character Required:
• Strong leadership presence with the ability to motivate and develop a high-performing team.
• Solid understanding of fundraising principles and parish engagement.
• Ability to work independently, take initiative, and drive process optimization.
• Excellent interpersonal, oral, and written communication skills.
• Ability to manage multiple tasks simultaneously and resolve problems efficiently.
• Strong organizational skills with high attention to detail.
• Proficient in database management and reporting tools.

Duties:
Essential Job Functions
1. Team Leadership & Coordinator Proficiency
• Establish clear individual and team goals for speaking opportunities, calls, and outreach activities.
• Conduct bi-weekly and monthly team meetings to define goals, review progress, and sustain high motivation.
• Provide ongoing coaching, training, and performance development for Coordinators to ensure expertise with calling techniques, systems, inventory processes, and diocesan protocols.
• Perform daily reviews of call logs and activity reports to ensure adherence to expectations and SOPs.
• Conduct quarterly check-ins, document performance issues, and partner with HR to address challenges and implement follow-up plans.
• Ensure Coordinators communicate effectively with parishes and execute tasks with accuracy and ministry professionalism.
• Prepare and share triannual reviews (check-ins) for coordinators, evaluating past progress toward goals and focusing on future priorities - sharing how this work relates to our ministry's mission and aligns with the SAP.

2. Diocesan Portfolio Management
• Manage the full national diocesan portfolio (approx. 149 dioceses / 12,000-14,000 parishes) to achieve performance targets.
• Identify booking trends, calling patterns, and workflow gaps to develop strategic outreach plans.
• Analyze diocesan performance metrics and prioritize call strategies based on seasonality, historical results, and coordinator strengths
• Ensure timely follow-up on OP assignments and diocesan-specific requirements.
• Communicate key diocesan updates and strategy changes to the Director as needed.

3. Inventory Oversight & Controls
• Oversee all inventory processes to ensure accurate, timely availability of parish materials.
• Manage daily inventory tracking, reporting, and reconciliation to prevent shortages and delays.
• Ensure Coordinators follow inventory procedures, submit requests correctly, and maintain accurate counts.
• Communicate replenishment needs and work closely with the OP director to meet projected demand.
• Review inventory reports weekly and monthly to identify high-demand weekends
• Implement workflow improvements that strengthen overall inventory accuracy, timeliness, and stewardship.

4. Reporting & Operational Management
• Prepare, maintain, and update monthly PCS reports for booked and hosted speaking opportunities.
• Create and distribute monthly emails, marketing materials, and communication templates for the team to use in parish outreach.
• Review daily activity dashboards and adjust team workflow to meet performance needs.
• Maintain departmental documentation, SOPs, and internal communication to support clarity and accountability.
• Communicate with leadership on performance trends, operational challenges, and recommendations for process improvements.
• Other duties as assigned