Seeking an enthusiastic and motivated Intern to join our Information Technology team in our Washington, DC office! This is your chance to gain hands-on experience as you provide technical support and assistance to our internal users. Learn about IT systems and troubleshooting, while developing your technical and social skills in a professional and faith-filled environment. Join us to grow, learn, and contribute to EWTN's mission.
Responsibilities:
* Provide frontline support for service requests submitted through email or phone calls from remote and onsite users. * Install, upgrade, and troubleshoot printers, computer hardware, mobile devices, software installations and updates. * Maintain accurate records for issues, processes, and resolutions. * Provide exceptional customer service by offering clear and timely support to users. * Work closely with the IT team on ongoing projects throughout the Network, such as system upgrades and equipment refreshes.
Qualifications:
* Junior or Senior currently enrolled in a Computer Science, Information Systems, or related program (or recent graduate). * Basic understanding of IT principles, including hardware, software, networking, and security. * Strong problem-solving and communication skills. * Enthusiastic about learning and gaining practical IT experience. * Practicing Catholic preferred. * Able to work full-time (or min. of 20 hours/week, Mon - Fri on site, for a minimum of 8 weeks.
Benefits:
* Hands-on experience in support and help desk operations. * Mentorship from experienced IT professionals. * Access to a wide range of technologies and tools. * Broad exposure to the Information Technology field. * Opportunity to work in a Christian environment and cultivate meaningful connections.
