The Advertising Department Coordinator oversees the workflow, quality, and customer communication within the advertising division. This role ensures that all pending work orders- including new advertisements, revisions, and updates- are completed accurately, promptly, and in accordance with established standards. In addition to overseeing staff, this position actively processes ad changes submitted by customers and sales staff to ensure excellent service and consistent output.
Key Responsibilities Department & Workflow Management -Oversee the daily operations of the advertising department. -Monitor and prioritize all pending work orders for new ads and ad changes. -Ensure timely completion of all tasks and adherence to production timelines. -Assign work, balance workloads, and adjust priorities as needed. -Support sales managers and sales staff by responding to their questions and ensuring their needs are met.
Quality Control -Review completed ad work to ensure accuracy, clarity, and alignment with company guidelines. -Provide constructive feedback and coaching to staff to maintain high-quality output. -Ensure team members follow documented procedures, best practices, and agreed-upon standards.
Customer Support & Communication -Respond to customer inquiries regarding ad changes, updates, and general questions. -Collaborate with customers and sales staff to gather needed information for ad revisions. -Maintain a professional and helpful tone in all customer interactions. -Serve as a resource for both customers and internal staff regarding advertising processes and expectations.
Hands-On Production Work -Personally process ad changes and updates submitted by customers or sales staff. -Assist with ad creation or editing during high-volume periods or as needed. -Ensure all processed ads meet company standards before final approval.
Team Leadership & Development -Train, mentor, and support advertising staff to ensure consistent performance. -Foster a positive, collaborative, and accountable team culture. -Support performance evaluations and ongoing employee development.
Cross-Department Collaboration -Work closely with Sales, Production, and Customer Service to resolve ad-related issues. -Communicate proactively with leadership regarding workflow challenges, quality concerns, or staffing needs.
Qualifications -Experience in advertising production, graphic design, print production, or a related field preferred. -2+ years of supervisory or team leadership experience strongly preferred. -Strong organizational and time-management skills. -Excellent communication and customer service abilities. -High attention to detail and strong quality review skills. -Ability to manage multiple responsibilities in a fast-paced environment. -Experience with Adobe InDesign and Photoshop.
Personal Attributes -Professional, friendly, and service-oriented mindset. -Strong leadership presence with the ability to motivate and guide others. -Commitment to quality, accuracy, and continuous improvement. -Respect for the mission of serving Catholic parishes and their communities.
Benefits: 401(k) with company matching Health insurance Dental & vision insurance Generous PTO & vacation policy
About Diocesan: We have served the Catholic Church with distinction for over 63 years. With offices in Austin, TX, Orlando, FL, Columbus, OH, Grand Rapids, MI, and Harrisburg, PA, we are able to provide products to the entire country. Our innovative product line has us poised for even faster growth to serve the changing needs of the Church as they venture deeper into the digital communications age.
