Office Manager

Responsibilities

Administration:
-Manage incoming and outgoing mail.
-Process bank deposits in a timely manner.
-Maintain electronic filing systems, including scanning and organizing documents.
-Log and monitor accounts payable (A/P) and accounts receivable (A/R) processes.
-Support event registration, fundraising, and resource sale administration.
-Managing and supporting other administrative functions as needed.

Fundraising:
-Perform data entry for donor information and fundraising activities.
-Prepare and send monthly acknowledgments to donors via email and mail.
-Manage monthly pledge reminders to ensure timely contributions.
-Coordinate, print, and mail appeals to engage and solicit support from donors.
-Support donor team and functions.
-Manage and support other fundraising functions as needed.

Resources:
-Fulfill resource orders for books, brochures, prayer, cards, merchandise, and other items.
-Manage onsite and Amazon inventory.
-Order and print materials as needed, monitoring inventory.
-Prepare proofs and receive quotes from the printer for inventory replenishment.
-Update books and print materials by contacting authors for edits prior to printing.
-Oversee and support the resource billing process for online store, Amazon, and phone orders.

Additional Responsibilities:
-Provide email and phone support to provide resources and information to vendors, donors, and those we serve.
-Manage prayer requests submitted by stakeholders delivering them to chapel weekly.
-Assist with administrative projects as needed.
-Manage and support volunteer teams in mailing, resource, archives, and other projects.

Skills Desired:

Technical Proficiency
-Familiarity with office software (e.g., Microsoft Office Suite, Google Workspace).
-Basic understanding of office equipment and technology.
-Experience with mail merge using both Word and Excel.
-Experience with financial management software including Quickbooks.

Database Management
-Proficiency with Raisers Edge, Donor Perfect, or similar CRM software.
-Ability to maintain and manage data accurately and efficiently.
-Strong attention to detail and zeal to serve our family of supporters.

Bookkeeping Skills
-Accounts Payable (A/P) experience and Accounts Receivable (A/R) experience
-Understanding of budgeting, invoicing, and basic accounting principles.

Customer Service Experience
-Strong interpersonal and communication skills.
-Ability to handle customer inquiries and address needs promptly.
-Excellent and professional verbal and written communication.

Adaptability
-Ability to adjust to changing priorities and new tasks.
-Open to learning and implementing new processes.

Project Management
-Experience in planning and executing projects.
-Ability to coordinate resources and timelines effectively.

Independence in Execution
-Ability to perform duties autonomously and demonstrates initiative and self-motivation.
-Ensures tasks are completed accurately and within deadlines.
-Proactively communicate if additional time or resources are required.
-Takes responsibility for the quality of work.

Additional Skills
-Confidentiality: Maintain discretion and confidentiality regarding sensitive information.
-Event Planning: Experience in organizing and supporting meetings, events, and conferences.