Hours: Half-time, 20-25 hours per week, Monday-Friday (flexible within business hours)
Compensation: $19-$21/hour, commensurate with experience and skills
Benefits: Half-time employees receive paid holidays, paid time off, bereavement leave, and additional leave for approved Christian ministry service and jury duty. They are eligible for group medical insurance with employer contribution and our 401(k) retirement plan with immediate vesting, employer match, and discretionary profit-sharing. Employees may also be eligible for a discretionary annual bonus. ________________________________________ About The Word Among Us The Word Among Us is a Catholic publisher that provides daily meditations and spiritual resources through print, apps, and our website. We aim to support readers of all ages in their daily prayer and walk with Christ.
Position Summary We are seeking a compassionate, tech-savvy Technical Support Representative to assist subscribers with our iOS and Android mobile apps, website access, and online subscriptions. You will serve as the main troubleshooter for technical issues, guiding users, many of whom are older and less tech-savvy, with patience and clarity. The right candidate enjoys problem-solving, can work independently, and explains technical solutions in plain language.
Key Responsibilities • Respond to customer phone inquiries by providing technical support, troubleshooting issues, and delivering effective solutions in a timely manner. • Provide technical support for The Word Among Us apps (iOS & Android), website, and online subscriptions. • Troubleshoot login/access issues, subscription renewals, and device settings. • Walk subscribers step-by-step through solutions with patience and professionalism. • Escalate advanced issues to internal technical teams as needed. • Document recurring issues and recommend updates to FAQs or processes. • Assist with testing app/website updates and supporting digital initiatives. • Opportunities to contribute to digital projects beyond daily support.
Qualifications • At least one year of customer service or technical support experience preferred. • Comfortable troubleshooting mobile devices, apps, and websites. • Experience using Help Desk software (e.g., Zendesk or similar). • Excellent communication skills: clear, patient, professional. • Ability to explain technical concepts to non-technical users. • Able to work independently without heavy supervision. • Familiarity with Catholic spirituality or interest in our mission is a plus.
Equal Employment Opportunity The Word Among Us provides equal employment opportunities to all employees and applicants, consistent with its Catholic mission and in compliance with applicable federal, state, and local laws.
