Donor Communication Specilaist

Location: Golden, CO

Hours: Full-Time

Position Mission

The Donor Communications Specialist plays a key role in furthering the mission of FOCUS (The Fellowship of Catholic University Students) by providing exceptional support to donors, missionaries, and staff. This team serves the broader FOCUS community with quality, timely service and joyful, mission-aligned communication, especially as it relates to donations and donor engagement.

The Specialist handles a wide variety of donation-related inquiries and communications, maintains donor records with precision, and assists with special projects to support the team's operational excellence. The ideal candidate is friendly, detail-oriented, and committed to serving with a cheerful spirit and a servant's heart.

Position Responsibilities

Resolve donation-related inquiries from donors, missionaries, and staff with professionalism, timeliness, and accuracy
Serve as the primary point of contact for missionaries and staff with donation-related questions
Communicate via voicemails, emails, written correspondence, and phone calls with clarity and charity
Maintain donor data integrity by entering, updating, and verifying database information with a 99%+ accuracy rate
Collaborate with teammates in a fast-paced environment, while managing high volumes of requests with grace under pressure
Uphold a high level of professionalism and confidentiality at all times
Assist the Donor Communications Manager with special projects and team initiatives as needed
Qualifications

Bachelor's degree preferred
Strong written and verbal communication skills with a customer-first mindset
Working knowledge of Microsoft Office Suite, CRM/database systems, and direct mail processes
Friendly and professional demeanor, especially when engaging with donors and missionary staff
Ability to follow instructions precisely and work independently with close attention to detail
Comfortable learning and navigating various forms of technology
Flexible and dependable in a mission-driven environment
Compensation & Benefits

For this role, we anticipate paying $43,680 - $47,840/year. (This role is also eligible for bonus pay.) This range is an estimate. The actual amount may be higher or lower than the provided range and will be adjusted based on various factors including qualifications, experience, abilities, geographic location, and duties.

Although not required, you may be invited to engage in Mission Partner Development (MPD)-a process of fundraising to support FOCUS's mission-if you feel called to invite others to partner with you in this apostolate.

As a FOCUS staff member, you and your family will have access to several benefits that are designed to help care for the whole person and make your career at FOCUS rewarding. You will receive:

Medical, Vision and Dental insurance
Ability to contribute to a Health Savings Account
Employer-provided life insurance
Long-term disability insurance
Option to purchase additional life insurance for yourself, your spouse and your child(ren)
403(b) retirement plan with a discretionary employer-match for eligible staff
Option to purchase LifeLock Identity Protection
Integrity-based Paid Time Off
Paid parental leave
We observe many paid holidays recognized by fellow Americans and also some of the feast days of Holy Mother Church. In addition, we recognize the Sacred Christmas Respite by closing the office from December 24-January 1 each year.
Eligibility for benefits depends on the type of position you hold (full-time, part-time or temporary), and your tenure with FOCUS. Specific benefits may change at FOCUS's discretion.