• How it Works
    • Find a Professional
      • Search Profiles
      • Post a Job / Gig
    • Find Work
      • Search Jobs / Gigs
      • Create a Profile
    Post a Job / Gig
    Sign in or Register
    0
    Post a Job / Gig

    Donor Communications Manager

    Focus

    • Bookmark
    • Share
    • Job / Project Info
    • Apply
    • prev
    • next
    • Bookmark
    • Share
    • Report
    • prev
    • next
    Description

    Location: Golden, CO

    Hours: Full-Time

    Position Mission

    The Donor Communications Manager plays a vital leadership role within the Donor Communications team at FOCUS (The Fellowship of Catholic University Students). This position helps advance the mission of FOCUS by ensuring donors, missionaries, and staff receive timely, accurate, and mission-aligned communication and support regarding donations.

    Reporting to the Director of Donor Communications, the Manager will lead daily operations, manage a team of Specialists and Sr. Specialists, and help develop efficient systems and workflows to better serve the FOCUS community. The ideal candidate is a quick learner, a builder of strong, scalable systems, and a proven team developer with a passion for service and operational excellence.

    Position Responsibilities

    Team Leadership & Development

    Supervise and support the professional growth of 3-4 direct reports
    Cultivate a high-performing, mission-aligned team that consistently exceeds service expectations
    Provide mentorship and accountability to help team members grow in both skill and spiritual maturity
    Lead the team in the absence of the Director of Donor Communications when needed
    Operations & System Management

    Oversee the day-to-day execution of donor support communications and data updates
    Build and maintain clear, efficient systems and processes that drive excellence in donor service
    Troubleshoot and manage complex or escalated support issues with professionalism
    Coordinate interdepartmental projects with Mission Development, Finance, Marketing, and others
    Hiring, Training & Onboarding

    Assist in recruiting, hiring, and onboarding new staff and interns
    Develop and implement effective training and quality assurance practices for a scalable team model
    Hands-On Support

    Learn all key responsibilities of Specialists and Sr. Specialists and assist as needed, including:
    Resolving donor and missionary inquiries via phone, email, and mail
    Serving as the primary contact for donation-related questions from staff and missionaries
    Maintaining donor data with a consistent 99%+ accuracy rate
    Qualifications

    Bachelor's degree preferred
    2-3+ years of people management experience required
    Background in customer service management or call center environments is a strong plus
    Working knowledge of Microsoft Office, CRM/database systems (e.g. Raiser's Edge), and direct mail processes
    Exceptional written and verbal communication skills
    Strong aptitude for learning new technologies, platforms, and systems quickly
    Experience in developing scalable processes or systems in a high-volume environment
    Mission-aligned, self-motivated, and deeply committed to serving others
    Key Competencies

    Strong leadership and team-building ability
    Strategic thinker with operational efficiency in mind
    Proven skills in development, training, and system-building
    Quick to learn and adapt in fast-moving, mission-driven environments
    Organized, solutions-oriented, and detail-focused
    Excellent communicator and collaborative partner across departments

    Compensation & Benefits

    For this role, we anticipate paying $55,000 - $65,000/year. (This role is also eligible for bonus pay.) This range is an estimate. The actual amount may be higher or lower than the provided range and will be adjusted based on various factors including qualifications, experience, abilities, geographic location, and duties.

    As a FOCUS staff member, you and your family will have access to several benefits that are designed to help care for the whole person and make your career at FOCUS rewarding. You will receive:

    Medical, Vision and Dental insurance
    Ability to contribute to a Health Savings Account
    Employer-provided life insurance
    Long-term disability insurance
    Option to purchase additional life insurance for yourself, your spouse and your child(ren)
    403(b) retirement plan with a discretionary employer-match for eligible staff
    Option to purchase LifeLock Identity Protection
    Integrity-based Paid Time Off
    Paid parental leave
    We observe many paid holidays recognized by fellow Americans and also some of the feast days of Holy Mother Church. In addition, we recognize the Sacred Christmas Respite by closing the office from December 24-January 1 each year.
    Eligibility for benefits depends on the type of position you hold (full-time, part-time or temporary), and your tenure with FOCUS. Specific benefits may change at FOCUS's discretion.

    Information
    • Employer Location
      Denver, CO 80217
    • Compensation
      Salary
    • Amount
      $50k to $60k Salary
    Category
    • Fundraising
    Location

    Denver, CO 80217

    Get Directions

    © 2025 St. Joseph Ministries, LLC | Designed By Sprout Studio
    [email protected] | 800-526-2151

    Cart

      • Facebook
      • Twitter
      • Telegram
      • LinkedIn
      • Mail
      • Copy link
      • Facebook
      • Twitter
      • Telegram
      • LinkedIn
      • Mail
      • Copy link