Job Title: Benefits Coordinator
Location: Catholic Diocese of Austin, TX
Job Type: Full-Time
Reports to: Vice President of Care Management
About the Role: As a Care Manager, you will serve as a trusted guide and advocate for the members of the Catholic Diocese of Austin, helping them navigate the complexities of healthcare while supporting their overall well-being. Rather than providing hands-on clinical care, you'll serve as a compassionate coordinator and advocate-ensuring that members receive the right care, in the right place, at the right time.
This member advocate role blends purpose-driven service with professional expertise, offering the chance to build meaningful relationships while helping members access the resources they need to flourish. If you're passionate about supporting others, thrive in a mission-centered environment, and want to make a meaningful difference in the lives of those who serve the Church, this role offers a rare and fulfilling opportunity.
Key Responsibilities:
Member Support & Relationship Building
• Build trusted relationships with members through regular outreach and personal visits.
• Serve as a primary point of contact for members needing assistance navigating healthcare and benefits.
• Identify unmet needs and proactively connect members with appropriate services and resources.
• Promote preventive wellness by educating members on health initiatives and available resources.
• Provide educational materials and resources focused on prevention, wellness, and chronic disease management.
• Provide clear, accessible health information to help members understand and utilize their benefits.
Care Coordination & Navigation
• Coordinate medical, dental, and specialist appointments to ensure seamless care experiences.
• Assist members in navigating healthcare systems and provider networks.
• Support benefit coordination and collaborate with plan design vendors when needed.
• Coordinate third-party services when needed (DME, home health, specialty providers, etc.).
• Connect members with community resources including transportation, home care, and support services.
Advocacy & Clinical Support
• Provide post-hospitalization follow-up and care coordination.
• Assist with remote monitoring tools such as glucometers, blood pressure cuffs, and alert systems.
Collaboration & Program Support
• Collaborate closely with Meta Care's support team including, pharmacists, nutritionists, and social workers.
• Collaborate with Client leadership to ensure strong communication and coordination of services.
• Work collaboratively with Client-affiliated ministries and services including retirement homes and assisted living facilities.
• Participate in client meetings to identify needs and ensure comprehensive support.
• Develop outreach initiatives to increase awareness of available services and benefits.
Documentation & Professional Standards
• Maintain accurate and timely documentation of member interactions and services provided.
• Maintain strict confidentiality in accordance with PHI and HIPAA guidelines.
• Engage respectfully and professionally with clergy members and colleagues.
• Travel as needed to member locations and events.
• Perform additional duties as assigned by the Vice President of Care Management
Who We're Looking For:
• Minimum 3 years of healthcare experience required.
• Preferred LPN or RN (active license not required). Ideal for nurses seeking a meaningful non-bedside role.
• CNA or Medical Assistant backgrounds also encouraged (active license not required).
• Experience in clinical or medical office settings with a passion for helping individuals navigate the healthcare system.
• Exceptional communication and listening skills with the ability to offer emotional support.
• Strong organizational abilities and attention to detail.
• A humble, service-oriented demeanor and genuine desire to support others.
• Ability to work independently while collaborating with healthcare professionals and the Meta Care team.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Compensation & Benefits:
Compensation based on experience and qualifications.
Full-Time employees are eligible to receive:
o Medical, dental, and vision insurance
o Retirement plan
o 7 paid holidays
o Vacation and sick leave
o Company contribution of 90% toward individual medical premiums
Availability: This position is available immediately. If you are compassionate, detail-oriented, and inspired by the opportunity to support members in their health and wellness journey, please submit your resume and a cover letter to [email protected]
Equal Employment Opportunity: Meta Care Inc. is proud to be an equal-opportunity employer. All qualified applicants are encouraged to apply.
