Job Description
The Hospitality Operations Manager supports the Director of Hospitality by overseeing daily hospitality operations at Heritage. This role ensures that all operational, logistical, and service-related components of the guest experience are carried out smoothly, consistently, and in alignment with Heritage's standards and mission. The Hospitality Operations Manager supervises hospitality staff during retreats and events. This position typically requires working weekdays, with some early mornings, evenings, and weekend work, depending on retreat and event schedules.
Duties and Responsibilities:
Execute daily hospitality operations in alignment with procedures and service standards established by the Director of Hospitality
Oversee on-site guest flow during arrivals, departures, retreats, and events to ensure a seamless and welcoming experience
Serve as the primary on-site operational point of contact during retreats and events when the Director of Hospitality is unavailable
Ensure guest spaces, accommodations, and common areas are prepared according to schedules and expectations
Supervise Ministry & Service Ambassadors, volunteers, and hospitality staff during assigned shifts
Ensure staff are properly briefed, scheduled, and supported during retreats and events
Assist with onboarding, training, and mentoring of hospitality team members in accordance with established procedures
Communicate staffing needs, challenges, and performance feedback to the Director of Hospitality
Communicate real-time updates and adjustments during retreats and events
Ensure supplies, materials, and guest amenities are stocked and prepared
Support post-retreat guest follow-up and service recovery as directed
Help collect and relay guest feedback and operational insights to leadership
Utilize reservation and scheduling software to support daily operations and reporting
Qualifications
Required:
Commitment to Heritage's vision, values, and mission
Understanding of and respect for the Catholic faith and retreat environment
Strong organizational and problem-solving skills
Excellent interpersonal and communication skills
Ability to manage multiple priorities in a dynamic, retreat-based environment
Preferred:
Experience in hospitality, retreat centers, event operations, or guest services
Supervisory or team leadership experience
Familiarity with scheduling, reservation, or hospitality management systems
Work Environment
On-site presence required to include weekends, early mornings, and evenings
Ability to stand, walk, and move throughout the property for extended periods
Ability to lift and carry items up to a reasonable weight as required for hospitality operations
Benefits:
Competitive salary
Retirement plan with employer contributions
Opportunities for professional development
Discounted stays and services
To apply, send resume to [email protected].
