Church of the Little Flower (COTLF) Parish, in Coral Gables Florida, is hiring a Parish Receptionist / COTLF Charities Coordinator. This role is responsible for supporting the Church of the Little Flower by providing first-point-of-contact customer service for general inquiries and visitors to the parish office. Primary duties are operating the main phone and greeting visitors and callers, assessing their needs, and directing them to the appropriate parties. Stationed at the front desk, the Receptionist / COTLF Charities Coordinator receives and directs both walk-in and scheduled visitors during regular full-time office hours (Mon-Fri, 8:00am-4:00pm). As a member of the administrative office of the parish, the Receptionist is also responsible for receiving and processing Mass Intention requests and providing general support to the office staff, as needed. As COTLF Charities Coordinator, this employee also attends parishioners and territorial residents in need, assisting them with the initial application form and maintaining regular communication with applicants while their request for short-term assistance is processed. Employee performs all duties and responsibilities with prudence and confidentiality, in alignment with the mission, vision and values of the Catholic Archdiocese of Miami.

Responsibilities include:
Provide exemplary customer service to employees and others who contact the office by phone or in person, assess their needs and direct them to the appropriate parties.
Develop a sense of hospitality and professionalism with an open-door mannerism to facilitate the renewal of parish structures and methods.
Operate main phone to relay incoming, outgoing, and interoffice calls.
Provide callers answers to basic questions on operations, office locations and schedules, or document their concerns for escalation to the appropriate party.
Grant access to visitors through locked entry door. Exercise good judgment in granting access and ask anyone who manifests a threat to leave. Contact supervisor or police as needed.
Process new parishioner registrations and/or updates of parishioner contact information in the ParishSoft database.
Process Mass intentions, scheduling and sending Mass cards and processing donations.
Assist with clerical duties among the office staff, as needed.
Assist with the purchasing of basic office supplies to keep the copy room stocked.
Check mailbox daily, distribute mail to appropriate persons, and send outgoing mail as needed.
Acquire knowledge of parish activities and parish groups.
Receive and process COTLF Charities applications and distributions.
Embrace and support vision and mission of the Church and demonstrate attitude of commitment to the New Evangelization.
Learn norms and practices of local and universal Church.
Learn basic terminology and titles of personnel in the Roman Catholic Church, especially in relation to hierarchical structure, in order to effectively relay messages and policies.
Develop general and specific knowledge of ADOM structures and offices.
Demonstrate Christian conduct in this role, including modest style of dress, character, positive interpersonal actions, etc.
Assist with tasks assigned with strict confidentiality and discretion, demonstrating excellent internal and external customer service.
Other duties as assigned.

Qualifications:
High School diploma or GED and two years' administrative support experience in a customer-service environment required. Data entry experience preferred.
Preferred: Post-secondary college or business-school education and two years' experience in a customer-service environment, including data entry.
Catechetical certification preferred.
Experience in a Roman Catholic environment required.
Knowledge of tenets of Catholic Church including basic sacramental theology; hierarchical structure and entities.
Must learn and become familiar with Archdiocesan and Parish website.
Excellent customer service skills, including ability to maintain focus on and professionalism with people in challenging situations, both in person and by phone.
Must have good interpersonal skills and present positive demeanor.
Must be able to multi-task and retain accuracy in an environment of fielding simultaneous callers and visitors.
Proficiency in MS Outlook, including calendar function. Proficiency in MS Word, basic Excel.
Good computer literacy, including ability to navigate search engines effectively to locate information for callers.
Good oral and written English-language communication skills, including clear speaking voice.
Good Spanish-language oral and written communication skills required.
Must be supportive of the mission and tenets of the Roman Catholic Church.
Must have a professional demeanor and demonstrated ability and experience in maintaining strict confidentiality.
Please note: In addition to the eligibility requirements indicated in the Archdiocese of Miami Policy "Creating and Maintaining a Safe Environment for Children and Vulnerable Adults," the selected candidate for this entity must undergo a background screening through the Florida Care Provider Background Screening Clearinghouse and be granted a determination of eligibility as a condition of employment. For more information on the Clearinghouse please visit info.flclearinghouse.com.

To apply: submit resume with cover letter to the Parish Manager at [email protected].
Subject line should read: Receptionist/ COTLF Charities Coordinator.