PLEASE APPLY HERE: https://flocknote.breezy.hr/p/eb300a8fd805-happiness-engineer-diocesan-and-enterprise-solutions-account-manager-remote
We're looking for a driven, mission-minded Diocesan and Enterprise Solutions Account Manager to join our flock as a Happiness Engineer.
This job is ideal for someone who has a love of the Church, understands the inner workings and dynamics of dioceses and parishes, and can help drive growth and meet goals alongside our diocesan partners. The ideal candidate enjoys a challenge and is excited about an opportunity to join a small, growing company where they can work hard, have fun, learn a lot, and create bigger opportunities for themselves as they help to grow the company.
What makes this role unique? You'll spend time directly supporting our VIP diocesan clients alongside a joy-filled & supportive team who genuinely love serving the Church. Our Diocesan Success Account Managers support dioceses and parishes alike- helping drive results and meet goals in diocesan databases, online giving, and communication.
If that sounds like you, please read on!
RESPONSIBILITIES:
Diocesan Account Management
- Serve as the primary contact and relationship manager for enterprise/diocesan level accounts
- Connect personally with leaders in the Church to develop important relationships
- Understand all of the various software and new media tools already available to our customers
- Communicate clearly the best ways Flocknote can help different organizations in the Church (diocesan offices, parishes, nonprofits, etc)
- Conducting Flocknote how-to demonstrations (in person or via webinar)
Customer Support and Insights
- Provide excellent customer support via email and phone, helping churches succeed with Flocknote
- Build relationships with church leaders and organizations who might benefit from Flocknote
- Communicate insights from customers to improve our tools and services
- Conduct product demos and showcase how Flocknote can best serve different organizations
- Troubleshoot, problem-solve, and assist in testing new features
- Be an active team member contributing to the future direction of the company
QUALIFICATIONS
- Loves interacting with people
- Tech-savvy and a quick learner
- Experience working with Catholic dioceses, relationship-building skills, experience managing VIP accounts, or outside vendors
- Aware of the latest church database and communication tools on the market
- Ability to think outside the box and implement creative solutions to support our growing partnerships
- Excellent customer service and presentation skills with the ability to use judgment and tact with customers
- Sales-type experience is a plus, but not required
- Excellent phone and email etiquette with very effective verbal and written skills
- Ability to learn quickly, is highly organized, able to multitask, and can work independently in a fast-paced and changing environment
- A self-starter and a go-getter
- Strong interpersonal skills, flexible, detail-oriented, professional, easy to get along with, enthusiastic and of high moral character
- Bonus: Experience in leadership, sales, ministry, or with using CMS/database tools, or popular church management tools
ONBOARDING & TEAM INTEGRATION
All new Happiness Engineers begin in customer support to gain a deep understanding of our customers, products, and mission. After onboarding, this role primarily collaborates with the Diocesan Team while maintaining a foothold in customer support.
Because we're a deeply customer-centric company, every Happiness Engineer (regardless of specialty) stays connected to our users through ongoing support work to ensure we never lose touch with their needs and experience.
PLEASE APPLY HERE: https://flocknote.breezy.hr/p/eb300a8fd805-happiness-engineer-diocesan-and-enterprise-solutions-account-manager-remote
All positions are full-time (remote/work-from-home) positions with salary and benefits.
