The Extended Day Front Desk Staff serves as the welcoming face of our after-school program and plays a vital role in maintaining a safe and well-organized dismissal process. This position requires excellent organization, clear communication, and a warm, professional presence. The Front Desk Staff is responsible for overseeing sign-outs, verifying all authorized pickups, and maintaining real-time coordination with Extended Day classrooms via walkie system.
Primary Responsibilities -Arrive one hour prior to dismissal to prepare materials, rosters, and communications -Greet families and visitors warmly during Extended Day pickup -Manage and verify student dismissals using official rosters and sign-out system -Request and verify photo identification for all pickups not personally known; confirm authorization and relationship to student -Ensure students are released only to individuals listed on the authorized pick-up list -Communicate clearly with staff using the walkie system to coordinate student transitions -Track student attendance and communicate updates to the Director of Extended Day -Document early pick-ups, late arrivals, or incidents appropriately -Respond to family inquiries and redirect concerns to appropriate staff when needed -Maintain a calm, tidy, and organized front desk area -Distribute notes or messages to classrooms when needed -Assist with minor first-aid documentation or health-related communication when necessary Provide occasional clerical or supply support to Extended Day staff
Qualifications -Bachelor's degree preferred -Prior experience in a school, camp, or administrative/front-facing role strongly preferred -Excellent communication and organizational skills -Ability to remain calm and professional in a fast-paced environment -Familiarity with walkie-talkie communication and digital or printed rosters -Commitment to student safety, confidentiality, and protocol adherence -Must be willing to support and communicate the mission of the Basilica School of Saint Mary and uphold the values of our Catholic faith -Must be 18 years or older and able to pass a background check and complete VIRTUS training
