Job Description
Position Title: Residential Support Specialist
Reports To: House Program Director
Location: Mary’s Place
FLSA Status: Non-Exempt (eligible for overtime pay)
Mission
Mary's Place is a home for pregnant and parenting women that provides support in an
environment of reverence and love. We welcome women of all faiths and strives to empower
them with stability and independence, while promoting the inherent dignity of both mother and child.
Position Summary
The Residential Support Specialist (RSS) reports to the House Program Director and works hands-on with residents and their babies to support their overall well-being and growth. This role plays an essential part in fostering a nurturing, life-affirming environment that upholds the dignity of every mother and child. The RSS assists with all aspects of residential operations and provides direct support in the delivery of programs and services that reflect Mary’s Place mission to honor and protect the sanctity of life, offering hope and practical care to women choosing life for their babies.Since Mary’s Place operates 24/7, this position requires flexible shift work and a compassionate commitment to serving mothers and infants with respect, empathy, and unwavering support.
Essential Duties and Responsibilities:
Perform traditional customer service duties: answer phones, meet and greet donors and volunteers.
Maintaining cleanliness/welcoming appearance of the building.
Complete incident reports, immediately following any significant incident.
Assists with drug screening and overseeing client self-administration of medication.
Administer CPR/AED/Narcan when appropriate.
Receive/document donations.
Ensuring residents are completing daily responsibilities and tasks.
Assisting the residents in the days and/or evenings to ensure established routines are being followed,including awareness of overall health and well-being of the residents.
Maintaining a healthy, clean, and safe environment. Responds quickly and calmly in the event of an emergency or life-threatening situation.
Helping with integrating new residents into Mary’s Place
Ensuring all policies and procedures are being followed.
Defusing confrontation with residents, using appropriate verbal behavioral and de-escalation techniques.
Answering house and/or cell phone, checking messages
Assisting with the implementation of special events
Receiving tracking donations
Other duties as assigned at the direction of management.
Knowledge, Skills and Abilities
Knowledge and commitment to Christ -centered faith based teachings and practices.
Strong crisis intervention skills
Strong written, verbal, and listening skills with demonstrated understanding of and
Sensitivity to culturally diverse populations
Strong organizational and detail-oriented skills
Strong computer skills
Servant leadership mindset
Some knowledge of pregnancy care and infant care
Administrative & Supervisory Duties:
This position serves in a supportive capacity and does not include supervisory responsibilities.
Education/Experience
High School degree or equivalent plus
One year experience with serving an underserved population.
One Year experience with drug and alcohol, mental health, at risk women, and/or those experiencing housing insecurity.
Certified Recovery Support (CRS) or Certified Peer Recovery Support Specialist preferred.
Minimum Job and Physical Requirements
Must be eligible to work in the US.
Must be able to maintain confidentiality of all resident information.
Must be able to navigate multiple navigate multiple flights of stairs
Must be able to work a flexible schedule, including nights and weekends when needed.
Must be able to work in a life affirming, faith based environment with Pro Life values
Disclaimer
This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by the Executive Director to meet the ongoing needs of Mary’s Place. Duties, responsibilities, and activities may change at any time with or without notice.
