IT Coordinator

IT Coordinator

We are looking to hire a dynamic IT Coordinator to join Pauline Books & Media/Daughters of St. Paul to ensure that our company's Information systems are secure and running smoothly; to be the main point of contact for upgrades, testing, maintenance and support of our network devices, phone systems, POS devices, computers, tablets, phones, etc.; to provide our sisters and staff with training on using hardware, software, and cloud-based services; to build professional working relationships with third-party tech providers.

ROLES & RESPONSIBILITIES

Reports directly to the IT Manager and serves as a backup when IT Manager is out-of-office

Managing and maintaining the organization's technological equipment in collaboration with the IT manager and third-party MSP.

Keeping an inventory of all company electronic assets, assessing electronic assets life-cycle, managing data on EOL storage devices to be prepared for electronic recycling.

Evaluating and managing all hardware purchasing & software licensing in collaboration with the IT Manager.

Ensuring that company devices interconnect with file servers, email servers, financial systems, and cloud-services seamlessly and securely.

Installing, upgrading, and managing software and hardware on company devices in collaboration with the IT Manager and third-party MSP.

Documenting system interconnectivity and test sequences for UAT whenever there are changes made to the system

Providing sisters & staff with training and documentation on how to use hardware, software, and cloud-based services.

Ensuring backups are viable and restoring lost data as needed in collaboration with our third-party MSP.

Monitoring KnowBe4 PhishER, mitigating risks by communicating to the IT Manager and third-party MSP

Participate in webinars for a comprehensive understanding of our Information Systems as needed

Assist the Database Inventory Manager with our multi-lingual catalog: Spanish, Portuguese, Italian, etc.

Assist the Accounting Staff with our multi-lingual vendors: Spanish, Portuguese, Italian etc.

Assist the IT Manager with new projects, upgrades, hardware/software system migrations, PCI Compliance submissions, scheduling Cybersecurity training modules

Adapt to changing priorities, learn new skills, and contribute to cross-functional projects at the direction of the supervisor

KNOWLEDGE & QUALIFICATIONS REQUIRED BSc in Computer Science, Information Technology or a related field and a minimum of two (2) years experience in IT tech support, system/network administration and/or cybersecurity.

Strong troubleshooting, analytical, and problem-solving skills.

Good interpersonal skills and the ability to work with technical and nontechnical personnel.

Expertise in configuring and managing PCs, Apple iOS and Android devices.

Microsoft Office 365 (email and inter-company communications, document processing in Word/Excel, cloud file storage in SharePoint)

Experience with any of the following systems:

o POS Systems (Teamwork CHQ)

o eCommerce platforms (Magento or BigCommerce) and third-party integrations/plugins

o Publishing House or other B2B software (Acumen Book)

o Cybersecurity platforms (KnowBe4)

SKILLS & COMPETENCIES

Attention to detail with high levels of accuracy

Display a high level of initiative and understanding

Excellent communication skills - verbal, listening and written

Ability to juggle tasks while prioritizing and maintaining the ability to quickly identify errors and omissions.

Basic knowledge of cybersecurity privacy laws and regulations related to handling customer records and proprietary information

Knowledge of Spanish & Portuguese is a great asset.

PERSONAL CHARACTERISTICS

High degree of integrity and trustworthiness

Display a high degree of respect for self, colleagues, and superiors

Willing to work in a team environment