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RETREAT CENTER RECEPTIONIST AND GIFT SHOP ATTENDANT FLSA: Non-exempt
INTRODUCTION TO THE SCHOENSTATT RETREAT CENTER
The Schoenstatt Movement was founded in Germany in 1914 by Fr. Joseph Kentenich. Schoenstatt means "beautiful place." Schoenstatt's mission is to assist in the Marian formation of the world in Christ. This mission is fulfilled in a special way through our Shrines and Retreat Centers. The Schoenstatt Shrine in Waukesha, WI was dedicated in 1964 and bears the mission: International Shrine of the Father Kingdom. Our retreat center was built in 1969, and new additions were added in the 1970s and again in 2014. The primary purpose of our facility is to welcome pilgrims and groups to our Shrine, to offer a home and hospitality, and to facilitate the natural-supernatural experience of the Shrine. The large land, walking trails, and natural beauty of the lake and surrounding farmland are meant to be a refuge for visitors, and a place of encounter with God. ________________________________________ JOB SUMMARY: A faithful, organized, and mission-oriented individual to serve as the Schoenstatt Retreat Center Receptionist. This role involves answering the phone and door of the retreat center, welcoming guests, performing secretarial work for the Director of the Retreat Center, such as booking events, preparing proposals and invoices for groups, making room charts, etc. The receptionist also helps in the Gift Shop as needed, assisting customers. ________________________________________ DUTIES AND RESPONSIBILITIES: 1. Maintains specific office hours each week; including some weekends. 2. Ensures that guest service relationships are robust enough to meet or exceed strategic goals and objectives. 3. Provides complaint mitigation and resolution for guests, always having a faith-forward approach. 4. Aims to achieve customer service at the highest level possible, with guest and resident satisfaction being the primary goal. 5. In the Gift Shop: provides knowledgeable and compassionate customer service, assisting guests in finding religious items, sacramental gifts, and devotional materials 6. Coordinates displays and promotions in harmony with the liturgical calendar and Holy Sacraments (Advent, Lent, Easter, Feast Days, Baptism, Holy Communion, Confirmation etc.) 7. Maintains a clean, inviting, and reverent atmosphere within the gift shop 8. Other related duties as assigned ________________________________________ KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED 1. Transparent, Team focused. 2. Takes initiative. Works independently. 3. Creative problem-solving skills. 4. Collaborative. Enthusiastic. Dynamic. Flexible. 5. Organized and detail oriented. 6. Fluency in written and spoken English. Proficiency in other languages is a plus, especially Spanish, German, ASL. 7. Digital Communication Skills: Able to type well, communicate professionally via email, use computers to create and fill forms, familiarity with Word, Excel, and other common applications. Openness to new apps that can increase productivity and communication. 8. Familiarity with Catholic doctrine, Schoenstatt Movement, sacraments, feast days, and devotional practices 9. Proficient in using retail/POS systems and basic inventory software, or able to learn systems. 10. Able to work flexible hours including weekends.
