Visitor Service Specialist

Primary staff member for the intake, review and calendaring of all scheduled tour groups, retreats, pilgrimages and events in order to ensure an appropriate level of documentation and communication with each group to assure the Shrine understands the details of the visit and resources needed to welcome and host them appropriately. Welcomes assigned groups to the Saint John Paul II National Shrine and manages the Shrine on weekends and holidays in collaborative rotation with other staff. This position involves working a regular weekend rotation and occasional evenings and holidays.

Core Responsibilities
Review and screen requests for pilgrimage, group tours, school trips, etc. and determines the availability of requested dates, times and resources.
Track pending requests for review and approval and book approved groups on the calendar.
Raise issues of impact on building resources or conflicting group requests.
Reserve building resources for each group and document required interdepartmental support.
Maintains adequate communication with each group and follow up with required contracts/invoices.
Provide a hospitable welcome and engage in excellent customer service for assigned groups to ensure a superb visitor experience
Coordinate the visits of all assigned groups to assist them in completing all scheduled activities within the allotted timeframe
Manage the Shrine on weekends and holidays on a rotating schedule with other staff members
Assist with coverage of the Welcome Desk and other visitor tasks as needed

Skills Qualification
Microsoft Office, including Word, Excel, and PowerPoint
Strong oral and written communication skills, ability to interact with tact and diplomacy in oral and written communications, organizational skills and attention to detail.
Strong collaborative skills and ability to speak publicly to large groups of people in a professional and engaging manner.
Experience working with diverse groups of people and providing exceptional customer service in a highly professional environment.
Ability to supervise and interact with elementary through high school age children, ability to give direction to visitors and gently redirect unwanted behavior.
Strong Catholic faith formation and basic knowledge of the Washington, DC area.

Preferred:

Knowledge and understanding of Catholic Church protocol and/or Knights of Columbus protocol and knowledge of the life and legacy of John Paul II. Basic conversational Spanish.
Education
BA or BS degree
Three to five years of customer service experience

Preferred:

Educational background with some coursework in art, religion, education or other relevant field
Experience as a docent or religious educator
Compensation
The wage range for this role takes into account a broad array of factors that are considered in making compensation decisions, including but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The range below applies as long as the work is performed in Washington, DC; the Knights of Columbus reserves the right to adjust the wage range if the position is performed in another location. At the Knights of Columbus, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $49,200-$76,200.

Physical Demands
Must be able to remain in a stationary position for a majority of the workday.