Case Worker Supervisor

Join an awesome team of professionals at Commonwealth Catholic Charities (CCC)! Our friendly staff is committed to providing quality and compassionate services to all people throughout Virginia. We offer a robust benefit package including health, dental, vision, life, short term disability, long term disability, employee assistance programs, legal resources, generous paid time off, fourteen paid holidays, and a cutting-edge retirement savings program.

Summary: This position is responsible for the direct supervision and development of public guardianship services program in all applicable service areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Directly supervises, trains, and evaluates staff and interns for public guardianship services.

Develop, implement, and monitor service standards, policies and procedures, and program goals and objectives in assigned program locations.

Provides oversight and development of public guardianship services.

Facilitate guardianship services program staff meetings and schedule individual supervision on a regular basis.

Attend and participate in all other appropriate staff meetings, community meetings, and conferences as required.

Administer program budget and ensure program operates consistently within established budget

Communicate regularly with the Program Manager to ensure program, grants, budgets, and personnel requirements are accomplished.

Responsible for implementing quality initiatives such as quarterly chart audits in each area, collecting and reporting of identified indicators for quality of service, and collecting program data and preparing reports for stakeholders. Disseminate annual satisfaction and stakeholder surveys in each area of service.

Participate in program development to include preparation and oversight of grants, contracts, and Requests for Proposals (RFP) as needed for funding.

Prepare and complete monthly and quarterly reports as required by DARS, COA and other contractual obligations.

Interview potential guardianship candidates.

Develop orientation materials for guardianships and provide orientation training to new hires.

Promote and provide program staff training opportunities to develop guardianship skills.

Maintain and update database of active and waitlist guardianship clients, demographic spreadsheet, documents on guardianship SharePoint site, etc. Completes reports as needed.

Market Guardianship Services to agencies in the community.

Respond to requests for guardianship services in a timely and professional manner.

Perform and manage intake procedures for client referrals.

Assist in the development, promotion, and conducting of training for community groups on the guardianship services.

Serve as primary liaison between the agency, client, and guardianship specialists.

Schedule guardianship assignments.

Provide direct guardianship services and supports as needed

Serve as back-up to on-call system and act as primary contact to on-call staff.

Review and approve billing for the guardianship program.

Work with the Finance Department to complete and submit financial reports on time for external entities.

Performs routine day/evening travel and occasional overnight travel to monitor all service locations and to attend trainings and meetings.

Prepare and assist in COA and DARS external reviews.

Executes requirements within external contracts for guardianship services with agencies in the community.

Represents the Agency in the community and workplace in a professional and ethical manner.

Demonstrates sensitivity to the service population's cultural and socioeconomic characteristics.

Demonstrates strong interpersonal, decision-making, problem-solving, oral, and written skills.

Utilizes a basic knowledge of Microsoft Office applications.

EDUCATION and/or EXPERIENCE: Master's degree preferred with 2 years of related experience or Bachelor's degree required with 4 years of related experience. Supervisory experience strongly preferred.

WORK ENVIRONMENT: The work environment is favorable.

DIRECT REPORTS: Guardianship Case Worker

Turn your passion for helping others into a meaningful career with CCC. Apply now at https://www.cccofva.org/openpositions Commonwealth Catholic Charities is an equal opportunity employer and a drug free workplace.