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Job Summary: This position is responsible for service delivery and direct case management of assigned refugee clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Assists in providing reception services to newly arriving refugees, including placing household supplies and adequate food in home, meeting new arrivals at the airport, providing orientation on housing and personal safety upon arrival at refugee's home.
Interviews clients and assesses their needs.
Develops a resettlement plan with services appropriate to the needs of the refugees and that contribute to the early employment and self-sufficiency of the participating refugees.
Ensures that services are provided in a planned, effective, and timely manner to eligible clients.
Maintains client case files, written and electronic, including pre-arrival information, refugee documentation, and delivery of services according to program guidelines.
Documents contact and services provided to clients based upon the needs and goals identified in the resettlement plan and monitors progress and outcomes.
Assists in getting client signatures and dates on appropriate forms and receipts.
Ensures provision of interpretation and instructs clients accordingly.
Ensures applications are submitted for all available resources including identification, social services, and health benefits.
Provides information, identifies problems, and refers clients to available resources.
Provides support counseling and crisis intervention when necessary.
Provides or arranges transportation for refugees to attend scheduled appointments.
Assists in providing comprehensive cultural orientation to life in the resettlement area, including public transportation, emergency assistance, budgeting, banking, and public education.
Prepares and submits required reports in a timely fashion.
Coordinates with donors to pick up and deliver donated furniture and household goods to families in need.
Ensures storage areas are well maintained.
Represents the Agency in the community and workplace in a professional and ethical manner.
Demonstrates sensitivity to the service population's cultural and socioeconomic characteristics.
Demonstrates strong interpersonal, decision-making, problem-solving, oral, and written skills.
Utilizes a basic knowledge of Microsoft Office applications.
EDUCATION and/or EXPERIENCE: High School Diploma or equivalent required with three years of related experience. Ability to speak Dari, Pashto, Farsi, Hindi, Nepali, Swahili, Kirundi, Kinyarwandan, Urdu, Arabic, Spanish, French, or Ukrainian strongly preferred. Must have a valid drivers license
To apply for any of our open positions, please visit our website at https://www.cccofva.org/openpositions to obtain an application. Commonwealth Catholic Charities is an equal opportunity employer and a drug free workplace. Thank you for your interest!
Roanoke, VA 24016