Ministry Services Associate, CRM

Title: Ministry Services Associate, CRM
Reports to: Director of Ministry Services
Location: Alexandria, VA Office

Are you highly accountable? Do you tend to be reserved and introspective? Do you thrive in an environment that provides routine & stability? Are you single focused and dedicated to the tasks assigned to you? Do you take pride in your precision and tend to be a perfectionist? Do you prefer to manage tasks rather than people? If this sounds like you, please follow the link below to be considered for employment.

JOB SUMMARY:
The Ministry Services Associate, CRM will support the Director of Ministry Services in ensuring Salesforce needs are met across all departments. This includes provide the departments with requested reports, ensuring the information is accurate, creating new processes, and adjusting layouts. This person is expected to be a quick thinker who is eager to learn. He or she will work with the Director of Ministry Services to optimize Salesforce so that each member of team can reduce the amount of time spent entering data while increasing the information that we have available. The Ministry Services Associate, CRM will be instrumental in creating automations and processes within Salesforce to make this optimization a reality.

GENERAL RESPONSIBILITIES (include but not limited to):
- Create reports for all departments (Development, Operations, Engagement, Programs)
- Correct and enter data into Salesforce
- Create fields as needed
- Adjust layouts for the different departments
- Create dashboards to better understand the reports and trends
- Regularly meet with members of each department to understand their Salesforce needs and anticipate how to alleviate their pain points
- Learn how to use Zapier to automate information from other sources into Salesforce

OUTCOMES:
- In-house expert on Salesforce and main point of contact for staff data service and troubleshooting
- Reach Expeditioner rank in Trailhead (Salesforce's Learning Management System) by end of 2023 (at least 50 badges)
- All data in Salesforce is accurate and trusted by leadership and staff
- All department heads have dashboards and reports to track performance and KPIs
- Simplified data input process and automations that improves staff user experience and reduces data-entry time

POSITION OVERVIEW:
- Highlights: values-based work culture, data-informed, process oriented
- Work Hours: Full Time
- Annual compensation: $40,000+
- Benefits: Health Insurance, Dental, Vision, Annual HSA Contributions, Unlimited PTO
- Location: Alexandria, VA
- Belief/Faith Requirements: Trinitarian Christianity and historical, biblical orthodoxy

REQUIRED EXPERIENCE:
- 0-2 years of professional experience, including internships
- Principled understanding of Communio's mission
- Strong organizational skills are a must
- Strategic, methodical approach to work
- Ability to meet hard deadlines, as well as prioritize and multitask work
- Prior data and research experience valued, not required
- Experience with Salesforce a plus
- Coachable