Product Manager Are you passionate about serving the Catholic Church through technology? Do you thrive in a fast-paced environment where faith, service, and excellence come together? We're seeking a dedicated Product Manager to help us bring impactful software solutions to Catholic organizations nationwide.
About Us: We are the leading provider of Catholic solutions serving the growing needs of the Catholic Church. We are committed to helping parishes, dioceses, ministries, and schools thrive through technology and communication. Our work is rooted in service, and we believe innovation should never lose its heart. As we grow, we're looking for someone who shares our values and is excited to serve the Church in a meaningful way.
Job Description: - Oversee the onboarding process for new clients, including project setup, scheduling, and coordination of internal resources. - Maintain strong, ongoing relationships with existing customers by providing attentive communication and proactive support. - Develop and manage detailed project plans, timelines, and deliverables. Using process management software, such as Monday.com, Asana, and Jira. -Facilitate regular project meetings, updates, and follow-ups with clients and team members. -Communicate proactively with clients, ensuring they feel supported, heard, and valued. -Serve as the main point of contact for Diocese clients as well as key customers. -Interaction with developers to develop the product roadmap and conduct testing. -Coordinate with internal teams to deliver high-quality results. -Identify areas for growth and improvement in the client and user experience.
What We're Looking For: -A passion for exceptional customer service and relationship building. -Excellent communication and organizational skills. -A self-starter who thrives in a mission-driven, collaborative environment. -Someone who can develop a deep understanding of our products, their use cases, and their value to Catholic organizations.
Bonus Points For: -Prior software support, client support, or technology-related employment. -Prior project management experience or similar. -Experience with Jira, Monday.com, or similar software. -Experience working in a Catholic ministry role.
Benefits: 401(k) with company matching Health insurance Dental & vision insurance Generous PTO & vacation policy Salary commensurate with experience.
About Diocesan: We have served the Catholic Church with distinction for over 63 years. With offices in Austin, TX, Orlando, FL, Columbus, OH, Grand Rapids, MI, and Harrisburg, PA, we are able to provide products to the entire country. Our innovative product line has us poised for even faster growth to serve the changing needs of the Church as they venture deeper into the digital communications age.
