Case Manager - Emergency Shelter Services

The Emergency Shelter Services Case Manager is responsible for planning, securing, coordinating, monitoring, and advocating for unified goals and services with organizations and personnel on behalf of individuals and families in accordance with agency policy and procedures and accepted industry practices. The Case Manager is cross-trained for the Children's Emergency Shelter (CES) and Samaritan Place.

Job Responsibilities:

• Ensure the supervision and safety of clients at all times
• Coordinate with Administrative Assistant to arrange for client transportation, when needed
• Be prepared and respond to emergency situations as dictated by policy
• Be familiar with and ensure program compliance with licensing, grant, and accreditation requirements
• Complete intake, service planning, and closure with designated clients at Samaritan Place
• Manage client case load for all CES clients
• Meet with clients on a regular basis to monitor progress in the program
• Be an active participant in meetings involving clients
• Act as liaison for Knox County Juvenile Court, TN Department of Children's Services, TN Child Protective Services, Knox County Policy Department and any other referral sources for CES
• Represent minors at juvenile court as required
• Maintain case files/progress notes; prepare other paperwork as required
• Ensure client record management processes are in place and followed
• Make referrals to appropriate community resources as needed
• Ensure continuity of service and care and timely adjustments to service provisions
• Serve as liaison with community groups and agencies
• Complete monthly reporting in a timely manner
• Assist Program Leader with staff schedules
• Maintain regular contact with CES direct care staff
• Create and maintain shift responsibility checklists
• Demonstrate the ability to successfully work as part of a team
• Attend all staff meetings and trainings
• Communicate effectively and appropriately utilizing all media
• Be an active participant in community groups and coalitions
• Participate in fundraising, volunteer, and donation coordination

Job Requirements:

• Must be able to move objects weighing up to 40 lbs.
• Must hold a valid driver license with an F-endorsement and maintain a clean driving record
• Must be flexible and able to work occasional alternate shifts including weekends, weekdays, and holidays
• Must be willing to travel if required
• Must maintain any training and certification requirements
• Must support the teachings of the Catholic Church and embody our organization's mission and culture through behavior and daily interactions
• Regular and predictable on-site attendance is required
• Must be able to assume rotation of on-call responsibilities for program situations

Job Qualifications:

• Bachelor's Degree in Social Service or related field is required
• 1-3 years of experience within a social service agency is preferred
• Strong organizational skills and ability to meet deadlines
• Strong ability to think and act independently
• Experience with Microsoft Word, Excel, and Outlook

Hourly Rate: $18.50

Comprehensive benefits package including health insurance, dental, vision, 403(b) match, pension, life insurance, generous paid time off, paid holidays