Lead Case Manager

The Emergency Shelter Services Lead Case Manager is responsible for overseeing and coordinating the case management services provided to clients at Samaritan Place and the Children's Emergency Shelter (CES) in accordance with agency policy and procedures and best practices. The Lead Case Manager coordinates program admissions, caseload assignments, and the day-to-day delivery of services. This position maintains oversight of program operations to ensure clients receive services that are strengths-based, culturally sensitive, and adhere to the house rules. This position has rotational on-call duties, and has supervisory responsibilities over Case Managers and Case Management Assistants.

Schedule: 35 hours/week | Monday - Friday | 8:30 AM - 4:30 PM

Comprehensive benefits package offered including: 17 vacation days, 12 sick days, up to 13 paid holidays, 403(b) with 3% match, pension, life insurance, health insurance, and HSA.

Job Responsibilities:

• Provide comprehensive case management services to clients, including conducting intake assessments, developing services plans, and providing ongoing support to help clients achieve their goals
• Supervise a team of case managers and support staff, ensuring that they provide high-quality services to clients and follow program policies and procedures
• Oversee the work of case management staff, including assigning tasks, providing guidance and support, and conducting performance evaluations
• Establish a healthy rapport with clients in order to create a comfortable and safe environment in which clients feel respected, valued, and heard
• Follow all program policies, procedures, and protocols that support the needs of clients and promote the effectiveness of the program
• Collaborate with other staff and service providers to coordinate the provision of services, such as food, clothing, medical care, and housing referrals, to ensure clients' basic needs are met
• Maintain accurate and timely documentation of client services, program outcomes, and compliance with funding requirements
• Work with Programs Manager, Director, and other stakeholders to develop and implement program policies, procedures, and protocols that support the needs of clients and promote the effectiveness of the program
• Provide ongoing training and professional development opportunities to the case management team, ensuring that they have the skills and knowledge necessary to provide high-quality services to clients
• Responsible for responding to crisis situations, such as mental health emergencies or safety concerns, and providing appropriate interventions and referrals as needed
• Participate in the development and evaluation of program policies, procedures, and protocols to ensure the program meets the needs of clients and operates efficiently
• Develop and maintain relationships with the community partners and increase awareness of the organization or program
• Lead weekly case management team meetings to ensure all clients are receiving adequate services
• Monitor client's rooms
• Conduct routine file reviews and participate in agency PQI committee
• Serve as liaison with community groups and agencies and attend meetings (HMIS, CHAMP etc.)
• Be on-call for emergencies or arrange for 24/7 on-call coverage for emergencies
• Other duties as required by the executive staff

Job Requirements:

• Must be able to move objects weighing up to 40 lbs.
• Must hold a valid driver license with an F-endorsement and maintain a clean driving record
• Must be flexible and able to work occasional alternate shifts including weekends, weekdays, and holidays
• Must be willing to travel if required
• Must maintain any training and certification requirements
• Must support the teachings of the Catholic Church and embody our organization's mission and culture through behavior and daily interactions
• Regular and predictable on-site attendance is required
• Must be able to assume rotation of on-call responsibilities for program situations

Job Qualifications:

• Master's degree in Social Services or related field preferred
• Minimum of 3-5 years of experience in case management, preferably in a shelter or housing program
• Strong leadership and supervision skills, including the ability to manage and motivate a team of care managers
• Excellent communication and interpersonal skills, with the ability to work effectively with clients, staff, and other service providers
• Knowledge of community resources and services, including mental health, medical, and housing resources
• Demonstrate the ability to successfully work independently or as part of a team
• Strong organizational skills and ability to prioritize in order to meet deadlines
• HMIS experience a plus
• Experience with MicroSoft Word, Excel, and Outlook
• Ability to maintain accurate and timely records and reports
• Strong commitment to advocacy for marginalized populations

How to apply: Submit cover letter and resume to [email protected]. Please indicate "Lead Case Manager" in subject line.