Classification Staff | Member of Client Services Team
Reports to Operations Director
Status Part-time 20 hours a week; includes one evening
Duties and Responsibilities
Under the general supervision of the Operations Director, the Client Advocate ensures that each client who joins our Strong Families Parenting Education Program receives the highest quality education and support throughout the pregnancy and the first year of parenting. The Client Advocate directly provides education, active listening, community referrals and documentation of case visits.
The Client Advocate is not a professional counselor but is trained to listen and offer support by way of mentorship and community agency referrals, when needed. This position is a part of the team and is expected to model professional standards of care to each client who comes to A Woman's Concern.
Job Duties
Client Support:
• Direct client contact including facilitating Parenting Education classes and mentorship
• Provide social service referrals when needed
• Document client information and session notes
• Willing to perform various staff duties, ensuring the needs of the ministry are met
• Works as part of a team to support both clients and volunteers; understands that every role is vital to A Woman's Concern ministry and takes pride in making sure each facet of the job is done with attention to detail
• Regularly maintains contact and actively engages with clients who are assigned to them for follow up, database and appropriate file updates
• Works with Navigation Intake to help clients reach goals
Professional Development:
• Enhances professional and personal knowledge of pregnancy and parenting skills on an ongoing and continuing basis through formal training, seminars, programs, literature search, networking and benchmarking
• Complies with annual Child Abuse Clearance renewals and trainings
• Attends all staff, departmental and volunteer meetings
Qualifications
• Passionately pro-life; expresses full agreement with and acts in concert with A Woman's Concern's Mission Statement.
• Respects confidentiality and privacy per applicable laws and regulations.
• Demonstrates behaviors that align with A Woman's Concern's values.
• Complies with the policies and procedures of A Woman's Concern.
• Excellent oral and written communication skills.
• Excellent problem solving and organization skills.
• Dependable, stable and capable of following through on commitments.
• Committed to arriving early for each shift and/or staff meeting.
• Maintains positive attitude and self-care.
• Excellent team oriented and relationship skills.
• Flexible, self-starter and ability to work independently and develop and execute plans with minimal supervision.
• Adept with current technology and able to learn new skills.
• Ability to communicate effectively in Spanish is highly desirable.
Physical Demands
Activities in performance of duties include sitting, standing, walking, climbing stairs, lifting up to 10lbs, kneeling, reaching, pushing, pulling, keystroking on a keyboard or similar device, talking, hearing and seeing.
