Client Advocate

We are a high-growth, mission-driven, non-profit working for women, children, and families in a professional faith-based environment!

We are looking for an AMAZING, full time Client Advocate. If you have an urgent desire to support women in times of need and transform families, send us your resume! This is not just a JOB, it's a Calling! Help us break the pattern of thinking unplanned pregnancies ruin lives! We are seeking passionate, energetic, committed, determined, intuitive and engaging candidates who will advocate for women in unplanned pregnancy situations.
The Advocate will have a passion for providing life-affirming assistance to women facing unplanned pregnancy. The job opportunity is in both Center City Philadelphia and Bucks County and the candidate must be flexible traveling between both centers during the week.
The primary focus of this position is to develop relationships of trust and compassion for the client and advocating her needs by creating a plan for her assistance with resources and material goods.

Responsibilities include but are not limited to client advocacy (abortion alternatives, non-therapeutic informational and life coaching), case management, pregnancy testing, coordinating ultrasound services, and establishing referral relationships with local community.
This position entails a 6 week on the job training orientation.

The Ideal Candidate will:
• Be a highly energetic person who genuinely loves people and has
the ability engage our clients with an empathetic heart
• We are seeking a self-starter with exceptional confidence
• Team player who appreciates a job environment combining the
best of a professional work experience with the joy of ministry.
• Be an excellent communicator both with written and oral form
• Enjoys or is open to help our organization with fundraising and
grassroots initiatives

Job Functions:
Embody the mission of Legacy of Life Foundation by living by example the Core Values in thought, communication, and action
Perform pregnancy testing according to Center protocol. Accurately records results
Review client intake forms
Conduct initial client intake meeting
o For those testing negative, offer a retest and initiate conversation regarding options if pregnant in the future
o For those testing positive, assess those at risk for abortion and identify needs of the client and options available
Conduct abortion-information session sharing appropriate pregnancy options to reduce risk of abortion
Develop relationship of trust and compassion with client being an advocate for her needs
Create a plan with access to resources and material goods based on her unique needs and situation
Provide ongoing support (in person and via telephone) as clients approach their due date through one year following delivery
Assist client in preparing for birth of baby including but not limited to:
o Access to prenatal care
o Adequate nutrition
o Safe housing
o Maternity clothing
o Materials needed for infant care
Research and provide appropriate referrals to clients who need services beyond what the center provides
Coordinate and assist with our parenting program (STAR)
In a timely fashion, accurately maintain confidential records in client relationship management (CRM) database system for each client within assigned caseload
Resolve routine issues, establish work priorities, and make decisions within established guidelines and authority
When volunteer slots are unfilled, assist in rotational coverage of texting telephone and hotline
Assist in writing and sharing client stories for foundation newsletter, brochures, website, etc.
Submit prayer requests for each client within assigned caseload for inclusion in praise and prayer communications
Regularly attend team meetings and voluntarily participate in internal committees
Take an active role in assisting with a minimum of three fundraising and outreach events annually (i.e.: parish/faith center engagement for Star Barn, Baby Bottle Campaign, Donor Cultivation events, Phone-a-thons, etc.)
Participate in open house programs and participate in Center tours by sharing client services role
Attend annual Star Birthday Party to celebrate lives saved

Working Conditions:
General working hours are Monday - Friday, 8:55 am - 5 pm with limited absences/tardiness. Additional hours (nights and weekends) as required to complete objectives, including a minimum of one Saturday a month supporting our City Center location
Attend occasional webinars and training
Frequent travel as this position rotates between Centers (e.g., Philadelphia and Bucks County) as well fundraising events
General office position requiring significant visual effort and involves assignments requiring significant levels of concentration and sitting for extended periods of time
Interacting with general public and a diverse population including pregnant women and their family who may accompany them
Delivering on Core Values
Appropriate business attire
Comply with Employee Handbook

Primary People Contacts:
Clients and family members
Community partners and volunteers
Organizations aligned with pro-life, faith-based mission
New and existing team members and leaders
Outside vendors

Core Values:
Faith Based
o Mission driven
o This is a calling
o Catholic theology

Empathy
o No judgement
o Perspective - meet people where they are
o Emotions are real
o Open, honest communication

Commitment
o Be accountable, take ownership
o We're all in and actions show it

Teamwork
o We are a community
o We celebrate together
o Servant leadership
o SMART communications
o Positive, joyful attitude

Growth
o Personally, professional, and spiritually
o Willingness to learn, open-minded
o Embrace change, be adaptable

Behavioral Characteristics:
Positive and self-confident in their approach
Deals with interpersonal conflict in a direct and outspoken way
Responds positively to individual incentives
Makes prompt, unambiguous decisions, and says "no" despite pressures
Results-oriented and tenacious
Shows initiative in work
Enjoys exercising authority and responsibility
Can be persuasive and influential
Likes being in control of situations
Takes a big picture view of problems and issues
Holds position in face of opposition
Pushes to have opinions heard and accepted

Knowledge and Skills:
Strong interpersonal skills with ability to foster trust and build relationships
Active listening and excellent communication skills to effectively communicate reliable information
Passion for Pro-Life movement and commitment to Legacy of Life Foundation Statement of Faith
Uncompromising morals, ethics, and integrity to maintain confidences in all matters
Good judgement and decision-making ability
Comfortable giving tours and public speaking to give presentations to local organizations
Excellent attention to detail and organizational skills
Working knowledge of Microsoft Office - MS Word, Excel, Outlook, and PowerPoint
Experience with a client relationship management (CRM) database a plus but not required
Typing skills to ensure quick and accurate data entry

Requirements:
Bachelor's degree in Social Work or related field preferred
2+ years working in a professional setting

Previous counseling experience a plus but not necessary.
Full time Exempt Position: We offer excellent salary and benefits

To apply, submit a cover letter, your current resume along with your salary requirements and why you want to work in a pro-life ministry to [email protected]
Be prepared to have a screening zoom or phone call before formal interviews begin-and references upon request.