Gift Shop Associate

The National Shrine of Saint Rita of Cascia is looking to hire two, friendly and hard-working Gift Shop Associates to oversee and help manage the day-to-day activity of the Gift Shop. Reporting to the Director of Business Operations and working with a team of volunteers, the two Associates will be responsible for providing exemplary customer service on the sales floor, by phone, through e-mail, and as part of our virtual shop. The Associates will be responsible for the overall management of the Gift Shop, interacting with and helping patrons, pilgrims, and visitors before, during, and after their visit to the Shrine.

SPECIFIC RESPONSIBILITIES
• Provide stellar customer service to all who stop by the Gift Shop.
• Help visitors find products and answer questions about merchandise.
• Work with the other members of the Shrine staff to create a welcoming, hospitable environment for groups, pilgrimages, retreats, and individuals.
• Operate a cash register and process credit card purchases.
• Answer phone calls, e-mails, and other inquiries in a timely and professional manner.
• Keep the display cases, storage room, and areas surrounding the Gift Shop clean and organized.
• Order supplies and merchandise for the Gift Shop.
• Interact with vendors when necessary.
• Fill online orders and coordinate the shipment process.
• Price and track inventory, rotating it according to time of year, availability, and interest.
• Stock and organize all items in the Gift Shop.
• Coordinate volunteers and create a regular work schedule.
• Creatively respond to needs as they arise.

ABOUT THE IDEAL CANDIDATES
The Gift Shop Associates must have an understanding of and a passion for the mission and ministries of the National Shrine of Saint Rita of Cascia. We are looking for hard-working professionals with warm, dynamic personalities to serve everyone who visits the Gift Shop and Shrine. The Associates must have the ability to multi-task in a fast-paced environment, keep an orderly and organized workspace, solve problems, and communicate effectively with others. They must also be willing to work a non-traditional, but predetermined schedule.

QUALIFICATIONS
• Excellent at coordinating and organizing multiple tasks and details at once.
• Prior retail experience is a plus.
• Basic math skills and discretion in handling confidential information are required.
• Success with relationship-building and interacting with a variety of personalities.
• Experience with technology and common computer applications like Microsoft Office, Google Suite, and social media platforms is strongly preferred.
• Must be a self-starter with an entrepreneurial spirit, who is innovative and able to set priorities.
• Superior communication skills to express, orally and in writing, the Shrine's mission, vision, and goals with clarity, passion, and persuasion.
• Self-confidence, humility, integrity, warmth, and a flexible personal style combined with a sense of humor that will earn the respect and attention of couples.
• Must be a practicing Roman Catholic who upholds the teaching and traditions of the Catholic Church; familiarity with Shrine apostolate and Augustinians a plus.
• High School Diploma required.

TO APPLY
For inquiries, or to be considered for this position, please submit the following information to the Director of the National Shrine of Saint Rita of Cascia at [email protected], or mail to:
Mr. Jonathan Jerome, Shrine Director
1166 South Broad Street
Philadelphia, PA 19146

• Cover Letter
• Resume
• List of three references (contact information only)