The Operations and Fulfillment Coordinator supports the smooth day-to-day operations of the Mary Foundation, ensuring that products and materials are delivered accurately, efficiently, and on time, while also assisting with quality assurance and inter-departmental coordination.
Qualifications: Education and Experience: Degree in Business, Operations, Supply Chain, or related field (or equivalent work experience) is welcome, but not required. Exposure to non-profit, e-commerce, or distribution is beneficial, but not required. Faith Formation: Devout Catholic
Work Setting and Schedule: Monday - Friday 9AM to 5PM with occasional flexibility for high demand periods Combination of open office/administrative work and hands-on fulfillment tasks (able to consistently lift up to 40 lbs)
Skills: -Strong organizational and time-management skills -Detail oriented with accuracy in data entry and reporting -Effective communicator with problem-solving mindset -Ability to work independently and as part of a team -Manual dexterity and proficiency at touch typing
Key Responsibilities: -Process incoming orders and ensure timely and accurate fulfillment. -Coordinate shipping, tracking, and delivery with suppliers, carriers, and customers. -Ensure packaging, labeling, and documentation meet organizational standards. -Manage returns, exchanges, and issue resolution related to shipments. -Maintain operational awareness and standard operating procedures (SOPs). -Monitor supplier performance and escalate issues as needed. -Support compliance with safety, quality, and regulatory requirements. -Assist in evaluating and implementing process improvements. -Perform customer service in accord with Mary Foundation standards. -Track stock levels and maintain accurate inventory records. -Conduct regular counts and reconcile discrepancies. -Communicate restocking needs and assist with procurement. -Identify opportunities to streamline inventory processes and reduce waste. -Generate and distribute reports on fulfillment, inventory, and operations metrics. -Assist with budget tracking and invoice processing. -Provide support for cross-departmental projects as assigned. -Serve as a point of contact for internal teams and external stakeholders.
