Manager of Registration and Guest Relations

Date: May 19, 2025
Position Available: Manager of Registration and Guest Relations
Position Reports to: Director of Events and Constituent Relations
Department: Office of Outreach and Evangelization
FLSA Status: Exempt
Schedule: Full-time; Monday - Friday, 8:30 a.m. - 4:30 p.m., Occasional evenings or weekends, as required

Please apply online: https://franciscan.edu/manager-of-registration-and-guest-relations-2/

POSITION SUMMARY
The Manager of Registration and Guest Relations oversees each aspect of all registration activity and guest relations for conferences and events related to the Steubenville Conferences to ensure the highest quality of customer service. This includes direct management of the registration process and oversight of the on-site guest experience, as well as providing strategic insights which inform customer care policies and procedures.

PRIMARY RESPONSIBILITIES
1. Manage the planning and execution of the entire pre-conference and event registration process which includes oversight of the creation of online registration web pages, data collection, email communication, guest surveys, reporting, and related troubleshooting.

2. Manage the planning and execution of on-site registration, housing, and related guest services to provide a seamless and memorable experience for all in attendance at each conference or event.

3. Supervise a customer service team aimed at handling all inquiries and customer service issues in an appropriate and timely manner.

4. Oversee the research, creation, and use of customer feedback tools and the analysis of the resulting data to continuously promote improvement of the guest experience and the enhancement of customer satisfaction.

This is not intended to be an all-inclusive list. Additional duties, expectations and responsibilities may be added or changed as needed to meet the University's needs.

REQUIREMENTS
Must understand, support, and embrace the mission of Franciscan University of Steubenville and possess the following:

Technical Skills
• Demonstrated proficiency in the use of the Microsoft Suite application.
• Comfortability in database management systems.
• Working knowledge of current industry registration applications, especially CVENT.

Non-Technical Skills & Competencies
• Customer/Service Focus
• Tenacity
• Interpersonal Skills
• Project Management
• Drive for Results
Education and Experience
• Bachelor's degree in business management, operations, or equivalent experience.
• Minimum of two years' experience in data management.
• Minimum of two years' experience in hospitality or guest services.

Workplace Factors
• Must be able to work evenings and weekends as necessary, especially in the summer.
• Must understand and support the mission of Franciscan University.
• Ability to work in a fast-paced environment and meet deadlines in a timely fashion.
• Periodic travel, as required.

Candidates must submit an online application, a resume and a cover letter that demonstrates their fit for the position based on their experience, accomplishments, and skills as well as their desire to advance the mission of Franciscan University.

Please apply online: https://franciscan.edu/manager-of-registration-and-guest-relations-2/

For other information and job postings, visit our website at https://www.franciscan.edu

Franciscan University of Steubenville is committed to principles of equal opportunity and is an equal opportunity employer.