Job Title: Parish/Bookstore Customer Care Representative
Job Classification: Non-exempt (hourly)
Reports To: Sales Manager
Job Type: Part-time, Temporary Position (expected to run immediately through March 2026)
Job Location: Frederick, MD
Expected Hours of Work: 30 hours per week between the hours of Monday-Thursday, 9:00 am - 5:00 pm and Friday, 9:00 am - 3:00 pm
Compensation (Wage Range): $17.00 - $19.00 per hour (final rate based on experience and qualifications)
Other Compensation: Eligible for overtime pay in accordance with state and federal law
Benefits (General Description): Participation in our 401(k) retirement savings plan (subject to service requirements), along with statutory benefits such as workers' compensation and unemployment insurance Updated On: 10/1/2025 ________________________________________ About The Word Among Us The Word Among Us is a Catholic publisher that provides daily meditations and spiritual resources through print, apps, and our website. We aim to support readers of all ages in their daily prayer and walk with Christ. ________________________________________ Position Summary The Parish/Bookstore Service Representative will ensure our magazine's timely and successful delivery by providing customer service to our customers, telemarketers, and internal teams via inbound and outbound emails and phone calls. They will act as a liaison between customers and internal teams by utilizing customer account information to manage orders, promote products, process payments, and discuss collections. They will fulfill requests as needed while maintaining a high level of care and empathy for the customer. This is a temporary position expected to run immediately through March 2026. ________________________________________ Essential Functions • Respond promptly to inquiries about TWAU products and services. • Answer inbound calls and respond efficiently to emails. • Manage customer accounts: set up new customers, update existing records, track shipments. • Process orders and payments securely. • Make outbound calls to promote products to potential customers. • Make outbound calls to discuss debts and collect payments. • Provide administrative support to telemarketers. • Act as a liaison between customers and internal teams. ________________________________________ Qualifications Required: • High school diploma or equivalent • Strong customer service skills with commitment to customer satisfaction • Clear, professional, and concise communication (in writing, in person, and on the phone) • Ability to remain calm and respectful when handling complaints or stressful situations • Proficiency in computer applications and phone systems • Strong work ethic, reliable, dependable, punctual, positive, team player • Ability to manage multiple tasks and projects simultaneously • Understanding of the importance of marketing, sales, collections, and service • Commitment to security standards, including safeguarding cardholder information Preferred: • Call center experience • Familiarity with magazine mailing timelines and schedules • Bilingual in Spanish • Knowledge of general processes and procedures in a customer service environment ________________________________________ Equal Employment Opportunity The Word Among Us provides equal employment opportunities to all employees and applicants, consistent with its Catholic mission and in compliance with applicable federal, state, and local laws
