Verso Ministires is currently seeking a Pilgrim Support Associate to assist with pilgrim relationship management and customer service. Multiple roles are available for either full-time or part-time availability.
Your role at Verso Ministries: - Assist with customer service functions, enhancing pilgrim relationships and experience - Serve as contact and the "face of Verso" to individual pilgrims - Address pilgrim questions and issues in a prompt and courteous manner - Coordinate, draft, and distribute pilgrim communications - Manage and process pilgrim registrations, payments, invoices, and refunds - Maintain accurate records within booking and CRM systems - Supervise student intern(s) assisting in Pilgrim Support - Assist in improving operational efficiency and strategies
You should have: - Organizational skills, attention to detail, and the ability to manage multiple projects and deadlines at once - Offer exceptional customer service with confidence and competence - An ability to learn new skills, to be flexible, respond to ever-changing demands, and perform in a fast-paced environment - Exceptional written and verbal communication skills
Bonus points: - Experience in customer service - Understanding of project management techniques and processes - Proficiency with Google Workspace and Microsoft Office, especially Excel, Adobe suite, and/or a CRM
What we offer you: - Competitive pay, commensurate with experience - Opportunities to travel the world to holy sites at the company's expense
Work Location: Notre Dame, Indiana (in-person)
The position is open until filled.
Interested? Email [email protected] with cover letter and a current resume.
