Customer Care Manager

Verso Ministries is bringing a new vision of pilgrimage and global travel to Catholics everywhere. One that integrates the rich experience of faith, history, and culture into a holistic journey. Verso offers a fast-paced, entrepreneurial environment with opportunities for employee growth and development.

Verso is currently seeking a full-time Customer Care Manager to lead pilgrim relationship management and customer service.

Your role at Verso Ministries:
- Lead customer service functions, enhancing pilgrim relationships and experience
- Serve as key contact and the "face of Verso" to individual pilgrims
- Address pilgrim questions and issues in a prompt and courteous manner
- Coordinate, draft, and distribute pilgrim communications
- Manage and process pilgrim registrations, payments, invoices, and refunds
- Maintain accurate records within booking and CRM systems
- Supervise Pilgrim Support Assistant and student intern(s) assisting in Pilgrim Support
- Assist in improving operational efficiency and strategies

You should have:
- Organizational skills, attention to detail, and the ability to manage multiple projects and deadlines at once
- Offer exceptional customer service with confidence and competence
- An ability to learn new skills, to be flexible. respond to ever-changing demands, and perform in a fast-paced environment
- Exceptional written and verbal communication skills

Bonus points:
- Experience in customer service
- Understanding of project management techniques and processes
- Proficiency with Google Workspace and Microsoft Office, especially - Excel, Adobe suite, QuickBooks online, and/or a CRM

What we offer you:
- Competitive pay, commensurate with experience
- Generous paid time off (PTO) policy
- Health, dental, and vision insurance
- Opportunities to travel the world to holy sites at the company's expense

Work Location: Notre Dame, Indiana (in-person)