Visitor Service Specialist

The Visitors Services Specialist administers the day-to-day Pilgrimage and Visitor Services (PVS) operations of the Saint John Paul II Shrine. This position includes leading pilgrimages consisting of interpreting sacred art tours to both the general public and privately scheduled groups, exploring the permanent and temporary exhibits, attending liturgical events such as Mass, and providing excellent customer service. The position also assists with scheduling duties, including contacting groups before visits to confirm upcoming attendance and after visits to survey about the visitor experience. The schedule for this position requires regular weekend hours with occasional evenings and holidays in rotation with other department team members.